After acquiring the rights for a 1st digital therapy, deprexis®, a dedicated entity, Ethypharm Digital Therapy SAS, has been set up in order to fully empower its teams to achieve the ambitious goal of being a European leader in CNS digital therapies.
In the context of a new position for this entity, we are looking for an Application Services Manager.
You will be the major key actor of the IT department of Ethypharm Digital Therapy, and you will greatly contribute to the evolving of the entity. You will be responsible for ensuring that the IT services provided for the EDT Business Unit meets stakeholders expectations.
To meet this challenge, you absolutely must master SAP.
You will be reporting to the Group IT Director, and will work closely with EDT Teams.
The role will require a good understanding of Ethypharm Digital Therapy : its processes, management of data, and stakeholder expectations (e.g. : cyber security, data protection). It will be accountable for the service Level provided, and brought to actively seek out ways to improve value from IT for these areas.
The position is based in Saint-Cloud (92), France. You will work in an international and multicultural environment, in a hybrid working mode.
Your missions :
- Service Delivery Management : ensure that the applications and infrastructure of the EDT business unit operates to stakeholder expectations (SAP, portal)
- Guarantee successful deliveries by both internal and 3rd party vendors
- Contribute to the evolving global deployment of S4 SAP and ERP services across the Group
- Drive application support and IT services of EDT (for example compliance with the UK, NHS and French Health Ministry in the areas of cyber security and data management)
- Run the IT Flightplan of EDT, and ensure that the capacity and availability of critical components are actively managed
- Relationship Management : work closely with the EDT teams to ensure that the service level delivered by the IT Department meet or exceed stakeholder expectations
- Share acquired knowledge with colleagues through formal documentation and communications sessions
- Identify, analyze, scope and bring forward proposals for how IT can improve business process activity within the EDT business unit
- Upgrades and improve the services for the EDT business unit
- Ensure strong security and regulatory compliance of all IT systems in scope (pharmaceutical, financial, GDPR/GPRD)
- End to end systems architecture ownership of the EDT service
- Responsibility of the EDT Business Process Master List, business process maps and associated data architecture
- Ensure alignment and adherence with published Ethypharm IT General Controls
- Ensure that at all times company policies and procedures are followed and update procedures appropriately.
Your professional profile :
- 10 years experience of leading and delivering IT services into a highly regulated/pharmaceutical industry
- Proven experience of implementing and supporting ERP systems such as SAP
- The candidate has previously created and was accountable for a Service Level Agreement
- Fluent level in English
- Management of multiple vendors
- Already experienced working for a range of stakeholders to deliver successful results
- Proven experience of business analysis, gathering of requirements, and creation of business cases that wins approval for investment
Your personal profile :
- Strongly analytical
- A critical thinker
- A good communicator and negotiator, whether in written, oral, or presentation form
- Proactive
- Capable of working with incomplete information and evolving process maturity, in a confident manner
- Appetence for managing time and workload in a fast-paced, high-volume, multi-tasking work environment
Additional :
- International experiences
- Application support experiences
- B2C web delivery management experiences
Apply now